Privacy Policy

Ghezaa Connect

Last updated: June 11, 2026

1. Introduction

Ghezaa Connect is a field execution and merchandising application operated by Ghezaa. This privacy policy describes how we collect, use, store, and protect your information when you use our mobile application and related services.

2. Information We Collect

  • Account Information: Name, email address, and role provided by your employer during registration.
  • Location Data: GPS coordinates collected during store check-in and check-out to verify your presence at the assigned store location.
  • Camera & Photos: Selfie photos for attendance verification, product shelf photos, before/after store photos, planogram images, and expiry label photos captured during store visits.
  • Device Information: Device type, operating system version, and app version for troubleshooting and compatibility.
  • Usage Data: Store visit timestamps, activity completion records, and sync status for operational reporting.

3. How We Use Your Information

  • Verify attendance and store visit locations for your employer.
  • Enable merchandising activities including product availability checks, price capture, expiry tracking, product returns, share of shelf measurements, and photo documentation.
  • Generate operational reports for supervisors, managers, and client stakeholders.
  • Sync offline data automatically when internet connectivity is restored.
  • Improve app performance, diagnose issues, and enhance user experience.

4. Data Storage & Security

  • Data is stored securely on cloud infrastructure with encryption at rest and in transit.
  • Offline data is stored locally on your device using encrypted storage and synced when online.
  • Session credentials are stored in device secure storage (iOS Keychain / Android Keystore).
  • We retain data for the duration of your employment relationship with the client organization.
  • Access to data is restricted based on role-based permissions (admin, supervisor, merchandiser, client).

5. Data Sharing

  • Your activity data is shared with your employer (the client organization) and their authorized supervisors and managers.
  • We do not sell, trade, or share your personal data with third parties for marketing or advertising purposes.
  • We may disclose data if required by applicable law, regulation, or legal process.
  • Aggregated, anonymized data may be used for analytics and service improvement.

6. Permissions

  • Location: Used only during store check-in and check-out to confirm your presence at the assigned store. Your location is not tracked in the background.
  • Camera: Used only when you actively capture photos for attendance verification or merchandising activities. Photos are uploaded to secure cloud storage.
  • Photo Library: Used to save and access captured images for merchandising reports and documentation.
  • You may revoke any permission at any time through your device settings. Note that revoking permissions may limit certain app functionality.

7. Offline Data

  • The app stores data locally on your device for offline functionality, enabling you to work in areas with limited or no internet connectivity.
  • Locally stored data is encrypted and automatically synced to the server when internet connectivity becomes available.
  • All local data is cleared upon logout from the application.

8. Your Rights

  • You may request access to your personal data through your employer or by contacting us directly.
  • You may request correction of inaccurate personal data.
  • You may request deletion of your data by contacting us at the details provided below.
  • You may withdraw consent for data processing at any time, subject to contractual and legal obligations.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon termination of your employment or account deactivation, your data will be retained for a reasonable period as required by applicable laws and then securely deleted.

10. Children's Privacy

This application is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete such information promptly.

11. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Any changes will be reflected in the "Last updated" date at the top of this page. Continued use of the application after changes constitutes your acceptance of the updated policy.

12. Contact Us

For privacy-related questions, concerns, or requests, please contact us:

1Channel Helpdesk

Email: 1channel-helpdesk@channelplay.in

Phone: 1800 121 211

Company: Ghezaa / Channelplay

© 2026 Ghezaa Connect. All rights reserved.